Survey: Grade Pepco’s Response to Power Outages

Pepco map of power outages in Forest Hills on July 1, 2012. The blue triangles are multiple, scattered households without power. The yellow areas indicate hundreds of customers in the dark.

Did you lose power this summer? Do the lights go out all too often? The DC Office of the People’s Counsel wants to hear from you. It is asking anyone affected by the June 29th derecho and other power outages to fill out an online survey – and to share it with your neighbors.

From the DC OPC:
[box]The District of Columbia has experienced major power outages. As a result, the Office of the People’s Counsel (OPC) is conducting this survey. The purpose of the survey is to:

1) determine the frequency and duration of power outages affecting your neighborhood,
2) gauge the quality of Pepco’s response to your outages,
3) gather consumers’ opinions on whether placing more of Pepco’s power cables underground would make service more reliable and
4) develop a profile of the respondents and communities affected by power outages.

The survey can only be taken once from your computer, however by emailing the link, others affected by the outage can participate. The survey can also be taken over the phone. Simply call OPC at 202-727-3071 and a member of our staff will take your responses over the phone.[/box]

Click here to take the survey.

Questions? Comments? Email ccceo@opc-dc.gov.

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